Stop losing tenant messages. Start proving you responded.
The all-in-one communication and maintenance platform for UK letting agents. Unified inbox, AI-powered responses, and a compliance audit trail — before the law demands it.
Join 50+ letting agents on the early access list. No spam, ever.
The boiler has stopped working and there’s no hot water…
Smoke alarm keeps beeping, replaced battery already…
Washing machine leaking water onto the kitchen floor…
Requesting update on deposit return timeline?
Heating hasn’t been working for two days now…
Inbox
1 unread14 Maple Drive, Bristol
The boiler has stopped working and there’s no hot water…
Flat 5, River Walk, York
Smoke alarm keeps beeping, replaced battery already…
11 Pine Road, Newcastle
Washing machine leaking water onto the kitchen floor…
27 Elm Street, Sheffield
Requesting update on deposit return timeline?
Flat 9, Oak House, Liverpool
Heating hasn’t been working for two days now…
3 Linden Close, Brighton
Window won’t close properly, security concern…
Inbox
1 unread14 Maple Drive, Bristol
The boiler has stopped working and there’s no hot water…
Flat 5, River Walk, York
Smoke alarm keeps beeping, replaced battery already…
11 Pine Road, Newcastle
Washing machine leaking water onto the kitchen floor…
27 Elm Street, Sheffield
Requesting update on deposit return timeline?
Flat 9, Oak House, Liverpool
Heating hasn’t been working for two days now…
3 Linden Close, Brighton
Window won’t close properly, security concern…
Sound familiar?
You're managing properties. Your communications are managing you.
Messages everywhere, answers nowhere
Tenant messages are scattered across WhatsApp, email, personal phones, and property portals. Nobody knows who replied to what — or if anyone replied at all.
Maintenance requests vanish into thin air
A tenant reports a leak on WhatsApp. It gets buried under 40 other messages. Three weeks later, you’re facing a formal complaint — and Awaab’s Law fines of up to £40,000.
Staff leave. Conversations leave with them.
When someone leaves your agency, their WhatsApp history, email threads, and phone notes walk out the door. Six months of tenant context — gone overnight.
“Every letting agent I spoke to said the same thing — tenant messages are chaos.”
The fix
One platform. Every tenant message. Full audit trail.
TenantComms doesn't replace your property management software. It fills the gap your PM software ignores — structured communication and maintenance compliance.
Boiler stopped working…
Unified Inbox
Every tenant message — email, WhatsApp, portal — threaded by tenant and property in a single view your whole team can see.
“The boiler has stopped working and there’s no hot water. This is the third time this month.”
AI Categorisation & Draft Replies
Inbound messages auto-tagged by type and urgency. One-click draft responses matched to your agency's tone.
Maintenance Tracker
Every request flows through a clear pipeline — reported, acknowledged, in progress, resolved. Every stage timestamped.
Report an issue
No app needed — just this link
Describe the issue...
Tenant Portal
Tenants submit requests with photos via a simple link. No app downloads, no signups — just a clean form.
Sarah Chen — boiler
Compliance Audit Trail
Every interaction timestamped and logged. When Awaab's Law hits the PRS, your evidence is already built.
Why it matters
Tangible results from day one
11+
hours saved per week
Save 11+ hours per week
Stop chasing messages across WhatsApp, email, and voicemail. Everything in one place, every reply tracked.
0
missed deadlines
Never miss a compliance deadline
Automatic timestamps at every stage. When Awaab’s Law hits the PRS, your audit trail is already built.
100%
knowledge retained
Keep institutional knowledge
Staff leave, conversations stay. Every tenant interaction lives in TenantComms, not on someone’s personal phone.
Awaab’s Law isn’t coming. It’s already here.
Awaab’s Law came into force for social housing on 27 October 2025, with Phase 1 covering damp, mould, and emergency repairs under strict timeframes. Phase 2 in 2026 expands to additional hazards including excess cold and heat, falls, fire, electrical, and structural collapse risks.
The Renters’ Rights Act received Royal Assent in October 2025. Phase 3 will extend Awaab’s Law to the Private Rented Sector — timescales are subject to consultation, but the direction of travel is confirmed.
When it arrives, agents without timestamped records of every tenant interaction will be exposed. Fines start at £7,000 and reach £40,000 for repeat breaches, with criminal prosecution on the table.
The compliance clock is ticking
24-hour acknowledgement for emergencies
10 working days to investigate significant hazards
Up to £40,000 fines for non-compliance
Full audit trail required as evidence
The agents who prepare now will be protected. The ones who don’t will be scrambling.
How it works
Up and running in minutes, not months
Connect your email
Link your agency inbox in two clicks. Every tenant email flows into TenantComms automatically.
Messages land in one place
All tenant communications — threaded by tenant and property — in a single unified inbox your whole team can see.
AI categorises and drafts
Each message is auto-tagged by type and urgency. Draft replies generated in your agency’s tone, ready to review and send.
Track with timestamps
Maintenance requests move through a clear workflow — every stage logged with a timestamp for your compliance records.
Be first in line when we launch
Early access members get priority onboarding, direct input on the roadmap, and launch pricing locked in for life.
Free to join. No card required. Launching Summer 2026.