WhatsApp Is a Legal Liability for Letting Agents - And Most Don't Realise It
ComplianceLetting Agents
28 Mar 2026

WhatsApp Is a Legal Liability for Letting Agents - And Most Don't Realise It

A 2025 High Court ruling confirmed that WhatsApp messages can form legally binding contracts - even without a signed document. For letting agents managing tenant communications through personal WhatsApp accounts, the legal, GDPR, and operational risks are stacking up fast. Here's what's at stake and what to do about it.

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